- General Information
- Manufacturer
- Cisco Systems, Inc
- Manufacturer Website Address
- http://www.cisco.com
- Brand Name
- Cisco
- Service Name
- SMARTnet
- Product Type
- Service
Maintain Network and IT Infrastructure Coverage
Reduce downtime with fast, expert technical support, flexible hardware coverage, and smart, proactive device diagnostics with SMARTnet Service. Your IT staff has anytime access to Cisco engineers in the Technical Assistance Center (TAC) and an extensive range of resources, tools and training.
- Service Information
- Service Main Type
- Maintenance
- Service Sub Type
- Electronic and Physical
- Service Characteristic
- Parts & Labor
- Service Description
- 24x7x2 Hour
- Service Details
SMARTnet Onsite 24x7x2:
- Two Hour Response for Remedial Hardware Maintenance twenty four (24) hours per day, seven (7) days per week including Cisco observed holidays.
- Provided Support
- Parts Replacement
- Phone Support
- Web Knowledge Base Access
- Software Update
- Software Upgrade
- Hardware Maintenance
- Software Maintenance
- Diagnosis
- Service Availability
- 24 x 7 Phone Support
- 24 x 7 Web Knowledge Base Access
- 24 x 7 Parts & Labor
- Service Response Time
- 2 Hour - Parts & Labor
- Service Location
- On-site
- Service Duration
- 1 Year
- Product Supported
- Cisco Catalyst 3850 24 Port Data IP Services:
- WS-C3850-24T-E
- WS-C3850-24T-E-RF REFURBISHED
- WS-C3850-24T-E-WS REFURBISHED